1.

Which of the following is NOT part of the network that comprises business processes?

resources

facilities

activities

systems

2.Business processes are ________.

inventory management

systems

resources

functions

3.________ is an example of an actor in the characteristics of the five components.

procedures

hardware

data

software

4.Jill drives to work each day. It is 4 miles from her home to her office. Therefore, she drives 8 miles each day that she goes to her office. This is an example of ________.

knowledge derived from data

data presented in a meaningful context

averaged data

a difference that makes a difference

5.Organizations can lock in customers by:

creating barriers to entry

creating new products

offering great customer service

establishing high switching costs

6.Ferrari uses which of Porter's strategies?

lowest cost within an industry

differentiation based on a focused segment of an industry

differentiation across an industry

cost focus

7.An organization will respond to the ________ by choosing a competitive strategy.

substitution of vendors

threat of new entrants

customer bargaining power

structure of its industry