1. Which of the following represents costs incurred to fit quality?select all apply

1. Identifying technical skills required and enlisting team members in appropriate training.

2. Repairing defects before a product is delivered to a customer.

3. Improving customer relations after a difficult project.

4. Improving the testing efficiency (and defect tracking) within an organization.

2 Your coworker is considering improving the quality of their project and asks for your advice. They have four options and would like to know in what order they should approach their boss about these improvements.

Please put the proposals in the order they should be attempted - considering only the concepts of "cost of quality".

1. Improve the organization's ability to quickly fix defects at client sites.

2. Provide additional training to project resources

3. Increase the resources within the Testing Team.

3. Which of the following is not a definition of Quality?

1. Using high grade material

2. Degree to which a set of characteristics fulfill requirements

3. Satisfying real needs of customers

4. Fitness for use

4. Which of the following is not a known Quality Approach:

1. Kaizen

2. Process House

3. Wheel of quality

4. Six Sigma

5. Match project team members to their general role in the management of quality:

1. Project Manager

2. Senior Managers

3. Team members

4. Client/ Customer Roles:

1. Ensure quality considered in the project plan

2. Defining project quality requirements

3. Determine if deliverables conform to requirements

4. Establish a Quality Management System

6. A project manager must protect the Triple Constraint and may trade off or "balance" the following constraints except:

1. Quality

2.Scope

3.Time

4.Cost