1) Why is showing the product essential to a successful sales presentation? Explain and give personal examples.

2) Imagine a situation when a seller has closed a sale and got the order. Go through each step as explained in Chapter 8 and outline what the seller should do within this scenario to accomplish a smooth follow up.

3) Recall a time when you were not satisfied as a fashion customer and analyze the problem. Was the product defective, or did you take the issue with the salesperson? How did you react to the problem as a customer, and how did the salesperson deal with it?