1. You are employed to improve an interactive product such as a smartphone app. Explain the basic goal of improving the product by considering what this means in your circumstances. Gather initial information by watching the participant(s) to understand issues that might create challenges for you doing this assignment and get information that might enable you to refine your goals.

2- Explain how you would use each of the three data gathering techniques: interviews, questionnaire, and observation in your data gathering program. Explain how your plans take account of triangulation. Develop first drafts of each. Do you need informed consent participants? If yes, create and use one.

3- plan your data gathering: decide what kind of interview you want to run and design a set of interview questions for your study. Decide how you will record the data, then acquire and test any equipment you might use. Develop a questionnaire for your data gathering program and design appropriate questions for it. Run a pilot study to check your questionnaire. Choose between or use both direct or indirect observation. Conduct the observation and record data.

4- Carry out your study. Remember to limit its scope and time. Reflect on your experience and suggest what you would do differently next time.