1 You have sought advice from a tax agent who has failed to correctly provide you with advice. You have had to pay penalties as a consequence and have made a complaint to the TPB. What options are available to the TPB when responding to your complaint about the agent? Conduct independent research as needed.

2 You have been asked to assess the organisation's compliance with statutory requirements. This is outside of your scope of operation. The requirements are that you examine current policies and practice, assess compliance and make recommendations for improvement. With whom might you consult and what information/ assistance might you need?

3 Explain how professional associations and networks can be helpful.