1. Your company is dealing with a slump in sales. You, as a manager, are taking a look at some of the non-financial components of sales to see where you might improve. From a customer standpoint, what might be a good starting point?

A) How many dollar were spent per transaction

B)The number of sales recorded this period compared to last period

C)A customer survey after the sale to find out if they are satisfied with the product or service, the delivery time or any employee transaction

2) When reviewing the financial performance report, unfavorable variances may be:

A) A sign that the company needs to increase prices

B) A sign that the sales was higher, causing increases in expenses that actually net to a favorable outcome for net income

C) A sign that the company is struggling to show a net profit and needs to scale back on expenses

3. If utilities are 6% of sales for one period and rise to 10% of sales for a subsequent period, we are analyzing data using:

A) Vertical analysis of data

B) Trend analysis on the data

C) Horizontal analysis of data