1. Your organization has decided that the previous systems in place are not sufficient for the modern business environment, and has decided that business process reengineering (BPR) is the best way to proceed. What is the first step you and your analysts need to take to start BPR? A. Identify the budget and personnel constraints that stand in the way. B. Determine the key business processes for the organization. C. Determine the processes that are dysfunctional and most in need of correction. D. Identify the disruptive technologies that can be best utilized for BPR success. 2. When recording the facts obtained in an interview, the analyst should A. use a lot of computer jargon so noncomputer people can't understand the report. B. make the record as complex as possible. C. arrange the information in the recording in a random order. D. record all information as it's obtained. 3. Which of the following should you expect to see as a deliverable from information collected from users during the requirements determination phase? A. Meeting notes B. Procedure manuals C. Consultant reports D. JAD sessions results 4. When performing balancing on a DFD, which two components must match in number? A. Inputs and outputs B. Data flows and outputs C. Sources and sinks D. Processes and outputs 5. When questioning organization personnel in the requirements determination phase, which of the following qualities should you possess? A. Immovability B. Impetuosity C. Impertinence D. Impatience 6. When preparing to interview users, which of the following guidelines should you use to make your questions effective? A. Let the interview happen spontaneously. B. Stay neutral by avoiding leading questions. C. Avoid taking notes or recording during the interview; it can be distracting. D. Interview only a narrow section of users from one department. 7. Two analysts are discussing the definition of a process in a system model. Analyst A says that a model must reflect whether a process is done manually or by automation. Analyst B says that the distinction is irrelevant to the model; it looks the same in either case. Which analyst is correct? A. Both analysts are correct. B. Analyst A is correct. C. Analyst B is correct. D. Neither analyst is correct. 8. What major global technology firm is generally credited with creating the joint application design (JAD) process? A. Microsoft B. Oracle C. Xerox D. IBM 9. Which of the following is a disadvantage to gathering information on employees working with information systems by observing users in action? A. Behavioral observations may not match users' beliefs. B. Information from a different perspective than the official procedures may be gathered. C. Only a small segment of time can be observed. D. Observers may gather information on the organization's informal structure. 10. You're checking over a DFD drawn by a trainee, and you notice that there are two data flows that don't lead to any component. What guideline is the trainee violating with this DFD? A. Consistency B. Completeness C. Iteration D. Timing 11. Based on the rules for data-flow diagramming, what is the minimum number of processes a data flow must pass through to return to the initial process, including the first process? B. 2 B.3 C.1 D.4 12. Your team is beginning the process of determining the requirements for a new information system, and two of your junior analysts disagree on what attributes are needed to gain information. Analyst A believes that when obtaining information, it's a good idea for analysts to assume anything is possible, even if it goes against past successful procedures. Analyst B believes that when gaining information for requirements, keeping a sharp focus on details and making sure all the facts fit together is important. Which analyst is correct? A. Neither analyst is correct. B. Analyst B is correct. C. Analyst A is correct. D. Both analysts are correct. 13. The lowest level of decomposition for a data-flow diagram is referred to as what kind of DFD? A. Level-0 B. Context C. Primitive D. Level-n 14. You are developing an E-R diagram for your organization, and one of the data objects you are building into the diagram is called CUSTOMER. If there are several data associated with this object, such as Customer_Name and Customer_Address, what are those data called? A. Instances B. Attributes C. Types D. Entities 15. During the systems analysis phases, the analyst interviews A. outside experts. B. people doing the actual work. C. people from all levels of the organization. D. other systems analysts familiar. with the system. 16. If decisions were made by an ad hoc committee of managers instead of following a defined command chain, what term would describe the way the organization really operates? A. Joint system B. Informal system C. Formal system D. Committee system 17. If entity B is an optional participant in a relationship, what is the minimum cardinality of the relationship? A.0 B. 1 . 3 D.2 18. If an analyst is unable to visit an organization's workplace, speak to its employees, or even send them written communications for some reason, which fact-finding method may be the best one to pursue? A. Document review B. Observation C. Questionnaires D. Interviews 19. In diagramming a system, _ is the process of creating increasingly detailed diagrams until all the functional primitives have been identified. A. centering B. balancing C. exploding D. leveling 20. In an information system, what component defines the boundaries of the system? A. Source/sink B. Process C. Data flow D. Data store