1.0 a) Identify the two separate issues that are needed to be considered when thinking about services and the environment.

b)Give four examples of companies/industries that offer environmental services.

2.0One could argue that companies of all types should manage environmental issues because it is the right thing to do. In other words, it is socially responsible. This view leads companies to evaluate their performance on measures beyond traditional financial dimensions. Many companies these days now evaluate their performance according to what John Elkington called the `triple bottom line' of financial, environmental, and social performance.

Explain this `triple bottom line' performance measures with the aid of a diagram.

3.0Explain the argument `the curse of the ethical executive.'

4.0State four financial implications of poor environmental management.

5.0List five financial implications of high-performance environmental management.

6.0Explain the validity of the statement given below:

There is a positive correlation between environmental events and stock market performances.

7.0The Service Process Matrix is a powerful tool for classifying both environmental services and the environmental issues service operations in the general face of things.

Draw the Service Process Matrix whilst making allowance for the inclusion of both environmental services and environmental issues.

8.0Informational environmental mass services generate environmental information content that other companies use, such as standards for evaluating environmental performance. Two such groups are CERES [Coalition for Environmentally Responsible Economics] and SEI [Southface Energy Institute].

In broader terms, explain what CERES Principles are and identify the ten CERES PRINCIPLES.

9.0In addition to services that influence the environmental performance of other companies, many services create significant environmental impacts of their own.

Many of these environmental impacts arise from something.

Identify this something.

10.0There are environmental strategies that are available for service companies to use in order toimprove their business performance; and they can only achieve this by improving their environmental performance first.

These strategies or incentives can be broadly classified into two groups.

Identify them and distinguish between the two.

11.0How can service companies mitigate risks?

12.0a)What is the most common third-party environmental certification?

b)Explain in great depth this most common third-party environmental certification.