10. As part of the federal health-care overhaul in the United States, patient satisfaction survey scores are now used to help determine how much the federal government will pay medi cal facilities for treating patients on Medicare. What motivation theory described in the chapter does this example illustrate? Do you think this approach will motivate employees to provide better care? What might be some potential problems with this approach? 10. As part of the federal health-care overhaul in the United States, patient satisfaction survey scores are now used to help determine how much the federal government will pay medi cal facilities for treating patients on Medicare. What motivation theory described in the chapter does this example illustrate? Do you think this approach will motivate employees to provide better care? What might be some potential problems with this approach