10. You have recently been promoted to supervisor and are meeting with a subordinate who used to be your peer. This person's performance has taken a sudden drop and you want to discuss this with him/her. During the session this person says, "You've really changed since you've been promoted. My performance was always okay when we worked together." You say: a. "I don't think that I've changed." b. "You believe that you are performing at the same level that you always have." c. "Tell me more about how you think I've changed." d. "You feel that I've treated you unfairly since my promotion." 11. You are meeting with an employee to try and determine why important details on a procedure were often overlooked or clearly violated. Suddenly she shouts, "You're the worst supervisor I've ever had. If a person shows initiative, you work her over. I refuse to follow silly rules." You say: a. "When you didn't follow the procedures, it caused problems for other involved in the project." b. "You're upset with me for criticizing your work." c. "If you'd simply follow procedures, there wouldn't be a problem." d. "You believe that some of the procedures are unnecessary." 12. One of your employees says to you, "I'm determined to get ahead. I'm not afraid to take a few hard knocks - if I can see my goal out there in front. And I'm not afraid to climb over a few people who get in my way, because this means a lot to me. I can't be satisfied with just a mediocre job. No, I want to be somebody." You say: a. "You have to be out on top no matter what you may do to others." b. "Do you see yourself as anything but an ambitious person?" c. "What do you suppose is behind this strong determination of yours to get ahead?" d. "I am concerned about how your attitude may affect your ability to work cooperatively with other members of your work group." 13. You are talking with one of your employees about whether or not he should return to school for more training. During your conversation, the employee says, "I just don't know if I have the time. What are the options for working less than full time?" In response, you say: a. "You're not sure that now is the best time for you to consider going back to school." b. "Why don't you feel that you need to put in your share of time here?" c. "From what I understand, here are your options..." d. "What do you think would be an appropriate work week for you?" 14. You and one of your peers are meeting to try to come to agreement on the distribution of personnel resources for the next three months. You both came up with proposals and have talked about each. Your peer says, "I want this to work out fairly. What do you think would be a fair distribution?" You say: a. "I have 14 positions I need to fill." b. "You want to understand my perspective on this issue." c. "Based on both our needs, this is what I would like the distribution to be..." d. "What do you think would be a fair distribution