11. Explain how organisations can design and build responsiveness when change

happens in customer or market conditions.

12. Give examples of two workplace behaviours that should be avoided by

managers.

13. Explain how a manager can build trust and confidence in their team.

14. Identify legislation relevant to your state or territory that ensures that bullying

does not occur in the workplace and explain the negative impact of bullying on

workplace relationships.

15. Identify and explain two (2) common workplace policies that assist in creating

effective workplace relations.

16. Explain how a workplace Code of Conduct can assist in promoting positive

workplace relationships. Give an example to illustrate your answer.