11. Which of the following statements about CSR efforts and initiatives is true?

	a.	CSR efforts must be focused locally to be considered a CSR initiative.
	b.	CSR efforts must be focused globally to be considered a CSR initiative.
	c.	CSR efforts must be focused on employees and their working conditions to be considered a CSR initiative.
	d.	CSR efforts must be focused on responsibly impacting society and/or the improvement of the social well-being within and outside the firm to be considered a CSR initiative.

12. The benefits of CSR investments

	a.	are always easy to measure quantitatively
	b.	cannot be evaluated qualitatively
	c.	must be evaluated qualitatively for the projects that cannot be evaluated quantitatively
	d.	must be evaluated using all three aspects of the triple bottom line

13. A companys balanced scorecard may include

	a.	only nonfinancial metrics
	b.	only financial metrics
	c.	both nonfinancial and financial metrics
	d.	neither nonfinancial nor financial metrics

14. Alexander and Kristin are executive managers at Safety First Fall Safety Equipment Co. They realize that within the last several quarters, they have been heavily focused on the online customer satisfaction rating as though it is the strategic objective rather than focusing on the customers as the companys real goal. Alexander and Kristin realize they have fallen prey to a cognitive bias known as

	a.	uncommon measures bias
	b.	common measures bias
	c.	surrogation
	d.	motivated reasoning

15. Which of the following statements about performance metrics is false?

	a.	Performance metrics are used to assess performance in achieving the strategic objectives.
	b.	Performance metrics are needed for 80% of the strategic objectives.
	c.	Each strategic objective needs at least one performance metric.
	d.	Performance metrics may be financial or nonfinancial in nature.