11.2.1.2 Communicate information and ideas to team members to improve work performance R 1. Deliver a 45-minute session to employees R 2. The session must meet all the requirements of the Observation Check Sheet number 1 R 3. Collect feedback from the team members: I get the 'Feedback Sheets from Team Members' template completed by each employee I summarise the ndings I explain a minimum of three areas with their leadership that would improve workplace relations R 4. word count is approximately 7'0 words for this reection. 11.2. 1.3 implement processes to ensure lat issues are resolved R 1. Develop an Issues Register R 2. Enter issues that need follow up