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2. A large corporation notices an irregular decrease in the sales of a particular representa- tive. The sales rep, normally in very high standing

2. A large corporation notices an irregular decrease in the sales of a particular representa- tive. The sales rep, normally in very high standing among other salespeople and quotas, has of late failed to achieve her own quota. What can be done by the sales manager to determine whether the slump in the sales curve is the responsibility of the representative or due to things beyond her control?

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