13.List 3 principles of coaching1__________________ 2__________________ 3__________________ 14.Two types of interviews in formal coaching are1__________________ 2__________________ 15.List 4 common misconceptions of the discipline process1__________________ 2__________________ 3__________________ 4__________________ 16.A well planned disciplinary program helps modify _______________ _______________. 17.Progressive discipline program steps include _______________ and _______________ warnings. 18.Three questions the supervisor should ask before taking any disciplinary actions are 1_________________ 2_________________ 3_________________ 19.Supervisors can explore a problem's probable cause by seeking answers to 4 of the 11 questions1____________________ 2____________________3____________________ 4____________________ 20.The "Expected Performance" vs. the "Actual Performance" is called the _______________ ______________