15. Cafferty Corporation is preparing its balanced Scorecard for the past quarter. The balanced Scorecard contains four perspectives; financial, customer, internal business process, and learning and growth. 14(Click the icon to view the specific objectives) (Click the icon to view KPIs and corresponding data) Read the requirements Cafferty Corporation Balanced Scorecard Report For Quarter Ended December 31 Perspective: Objective KPI Goal Goal Achieved? Actual Financial: N (3) (4) (5) (6) C (8) (9) (10) Customer (11) (12) (16) (13) (18) (14) (19) (15) (20) Internal business process: (22) (23) (28) (24) (29) (25) (30) (27) Learning and growth: D (33) (34) (35) (32) (36) U ||(37) (37) (38) (39) || (40) 14: More Info Through its strategic management planning process, Cafferty Corporation has selected two specific objectives for each of the four perspectives, these specific objectives are listed in the following table. Specific Objective 1. Increase sales of core product line. 2. Increase plant safety. 3. Improve employee morale. 4. Increase customer retention. 5. Improve production efficiency. 6. Increase market share. 7. Increase Return on Investment (ROI). 8. Increase number of employees with access to customer relationship database. 15: Data Table Cafferty Corporation has collected key performance indicators (KPIs) to measure progress toward achieving its specific objectives. The following table contains the KPIs and corresponding data that Cafferty Corporation has collected for the past quarter. Employee satisfaction survey (1 - 5, with 1 as most satisfied) Number of units produced per hour Sales revenue growth-core product line Percentage of employees with access to customer relationship database Return on investment Market share percentage Number of plant accidents Number of repeat customers Goal Actual 1.9 1.3 6.7 7.4 $2,050,000 $2,250,000 81% 78% 21% 25% 17% 3.0 104,000 98,000 19% 16: Requirement Prepare a balanced Scorecard report for Cafferty Corporation. For each of the specific objectives listed, place that objective under the appropriate perspective heading in the report. Select a KPI from the list of KPIs that would be appropriate to measure progress toward each objective. (There are two specific objectives for each perspective and one KPI for each of the specific objectives.) In the last column in the balanced Scorecard report select if the associated KPI goal has been achieved (Enter in the objectives using the numbers provided in the popup Abbreviation used: # = number.) (1) 04 WN (2) O Employee satisfaction survey (1 - 5, with 1 as most satisfied) Number of plant accidents O Sales revenue growth-core product line O Percentage of employees with access to customer relationship database O Return on investment O Market share percentage O Number of units produced per hour Number of repeat customers (3) $2,050,000 (4) (6) 08 O 81% 21% O 17% 03. 0 104,000 6.7 1.9 98,000 O 78% 07.4 25% 01.3 O 19% $2,250,000 (5) O O No Yes OOOO (7) Employee satisfaction survey (1 -5, with 1 as most satisfied) Number of plant accidents O Sales revenue growth-core product line O Percentage of employees with access to customer relationship database O Return on investment O Market share percentage O Number of units produced per hour Number of repeat customers (8) O O $2,050,000 (9) O 81% 21% 17% O 3.0 104,000 6.7 O 1.9 O 98,000 78% 07.4 25% 01.3 19% O $2,250,000 (11) O O4 01 (10) O O No Yes OOOO O O (12) O Employee satisfaction survey (1 - 5, with 1 as most satisfied) Number of plant accidents Sales revenue growth-core product line O Percentage of employees with access to customer relationship database O Return on investment O Market share percentage Number of units produced per hour Number of repeat customers $2,050,000 (14) O (13) O 81% 21% O 17% O 3.0 104,000 O 6.7 1.9 O 78% 25% O 19% 98,000 O 7.4 O 1.3 O $2,250,000 (15) O O No Yes (16) O 08 05 06 (17) O Employee satisfaction survey (1 - 5, with 1 as most satisfied) O Number of plant accidents Sales revenue growth-core product line O Percentage of employees with access to customer relationship database O Return on investment O Market share percentage Number of units produced per hour Number of repeat customers (18) O O $2,050,000 (19) O O (20) O (21) O O4 01 Yes 81% 21% 17% O 3.0 104,000 6.7 1.9 O 78% O 25% O 19% 98,000 O 7.4 O 1.3 O $2,250,000 O No (22) Employee satisfaction survey (1 - 5, with 1 as most satisfied) Number of plant accidents O Sales revenue growth-core product line O Percentage of employees with access to customer relationship database O Return on investment O Market share percentage Number of units produced per hour Number of repeat customers $2,050,000 (24) O O (26) O 08 (23) O 81% O 21% O 17% 3.0 104,000 6.7 O 1.9 O 78% 25% O 19% 2 7.4 O 1.3 O $2,250,000 (25) O O No Yes OOOO (27) O Employee satisfaction survey (1 - 5, with 1 as most satisfied) Number of plant accidents O Sales revenue growth-core product line O Percentage of employees with access to customer relationship database O Return on investment O Market share percentage Number of units produced per hour Number of repeat customers $2,050,000 (31) O 04 (28) 81% O 21% O 17% 3.0 104,000 0 6.7 1.9 (29) 98,000 O 78% 07.4 25% O 1.3 O 19% O $2,250,000 (30) 0 Yes O No WN (32) O Employee satisfaction survey (1 -5, with 1 as most satisfied) Number of plant accidents O Sales revenue growth-core product line O Percentage of employees with access to customer relationship database O Return on investment O Market share percentage Number of units produced per hour Number of repeat customers (33) O $2,050,000 (34) O O (36) O 08 81% 21% 17% O 3.0 104,000 0 6.7 0 1.9 O 78% 25% O 19% 98,000 O 7.4 O 1.3 O $2,250,000 (35) O Yes O No OOOO O (37) O Employee satisfaction survey (1 - 5, with 1 as most satisfied) Number of plant accidents O Sales revenue growth-core product line O Percentage of employees with access to customer relationship database O Return on investment O Market share percentage Number of units produced per hour Number of repeat customers $2,050,000 (39) (38) O O 81% 21% O 17% O 3.0 104,000 6.7 0 1.9 78% 25% O 19% O 98,000 7.4 O 1.3 $2,250,000 (40) O Yes O No