Question
1522 customers at a major retailer were surveyed whether or not they made a purchase and were satisfied with the service they received. The table
- 1522 customers at a major retailer were surveyed whether or not they made a purchase and were satisfied with the service they received. The table below organizes the responses.
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- a. What is the probability that a shopper selected at random made a purchase, given that they were not satisfied with the service? need your answer as a fraction.
b. What is the probability that a shopper selected at random made a purchase or was satisfied with the service they received? need your answer as a fraction.
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Satisfied with service 130 not disfied With service 494 183 677 Total 60...Get Instant Access to Expert-Tailored Solutions
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Get StartedRecommended Textbook for
Essentials Of Services Marketing
Authors: Jochen Wirtz
4th Edition
1292425199, 9781292425191
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