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Consumer service experiences create added value by engaging and connecting with customers in a personal and memorable way. Identify the customer participation and environmental relationship that have been incorrectly placed in the quadrant below: Select one: a. Education and Entertainment b. Escapism and Estheticism c. Escapismand Entertainment d. Estheticism and Education In Lovelock's matrix of Relationships with Customers, firms have the opportunity to build long-term relationships. In the figure below, label the y-axis correctly. Type of Relationship Between Service Firm and its Customers Select one: a. Continuous delivery; discrete transactions b. High; low c. Customer travels to service firm, transactions at arm's length d. Membership relationship: no formal relationship