16.16 ** Analysis of costs of quality OBJECTIVE 1 Openair Ltd makes chairs for outside living spaces. The company has been working on improving quality over the past year and wants to evaluate how well it has done on costs-of-quality (COD) measures. Below are costs of quality, and revenues, relating to the past two years: Supplier evaluation Scrap Warranty repair costs Design engineering Inspection Rework Total revenue 2017 $5000 $7500 $9 980 $4475 $3 500 $8980 $500 000 2018 $5500 $5 900 $7 960 $6 775 $4600 $5 800 $575 000 REQUIRED 1. Identify the cost-of-quality (COQ) category (prevention, appraisal, internal failure and external failure) for each of these costs. 2. Prepare a COQ report by calculating and presenting the costs of quality for each category and the ratio of each COQ category to revenues and total quality costs. 3. Present a brief report that evaluates how well the company has done based on its COQ measures