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18. (Ch 9.5) True or False? A company tracks a Shopper's record of bringing back items. The historical return rate for merchandise at department stores

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18. (Ch 9.5) True or False? A company tracks a Shopper's record of bringing back items. The historical return rate for merchandise at department stores is 13.0 percent. At one department store, after installing a new software to crack down on \"serial exchangers\

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