1a.

At the National Petrified Forest Park in Arizona, theft of petrified wood is a serious problem. Park officials want to create a sign that they put up around the park that will strongly discourage people from taking any petrified wood from the park. Which sign would be most effective in deterring such theft?

a. It is very frequent and common for visitors here to take pieces of petrified material with them. We ask you not to take anything with you upon your departure.

b. In order to preserve the natural state of the Petrified Forest, please dont remove petrified wood from the park.

c. 14 tons of petrified materials have been stolen from this park. Please dont be one of the many people who contribute to this problem.

1b.

You have responsibility for motivating your companys sales force to increase its annual performance. You were told by your supervisor to set annual goals for the sales people and hold them accountable. Which of the following strategies should you use to be most effective in helping your sales team to improve performance?

a. Set your own goals for each employee based on his/her prior years performance and inform each employee of the goals.

b. Have each employee privately set realistic, attainable goals for him/herself.

c. Have each employee set reasonable goals for the year that are shared publicly in a sales team meeting.

d. Have each employee privately set ambitious, highly challenging goals.

1c.

You are attempting to sell your Information Technology services to a small, family-run company. They have never done business with you before and are deciding whether to use your company. You will increase your persuasiveness the most by:

a. Providing them with a glowing testimonial from Microsoft, who utilizes your services currently.

b. Emphasizing that your services are less expensive than the other companies they are considering.

c. Providing them with multiple testimonials from other small, family-run companies who are your current clients.