1.Define productivity and explain why measuring productivity is important for a business

2.List any four examples of productivity indicators for a restaurant

3.Describe any six(6) ways in which guidance and support can be provided to enhance staff performance

4.Why is it necessary to advice staff on training and development opportunities?

5.Explain how confirming the following factors will support and enhance staff performance

*Organizational objectives-

*Key performance requirements

6.Why is it necessary to ensure adequate resources are applied in the workplace?

7. List any two advantages of providing opportunities for employees to discuss work challenges

8.How does providing confirmation and corrective feedback enhance staff performance?

9.Who responsible to represent staff interest in other forums? how does it impact staff performance?

10.List any two (2) forums in which staff interest should be represented

11.List any three (3) techniques that can be used to support staff during difficult interpersonal situations

12.List any two options for a formal reward and recognition program that an organization can use to recognize outstanding performance of the employees

13. List any three (3) possible solutions to performance problems

14. List any three (3) ways to identify if a staff member might need further coaching or training

15.How can workload management help resolve performance problems in an organization.

16.An employee is consistently not meeting their KPIs. During an appraisal they inform you they are struggling with their workload . They find they cannot complete all of their assigned duties each day or week what are the potential solutions to this performance issues ? Tick the relevant boxes

• Additional training
• Adjusting workload
• Agreeing on short-term goals for improvement
• Assisting with problems outside of the workplace
• Reorganizing work practices

17.Why is it recommended to assist employees with personal problems outside the work?

18. An employee working under you has met with road accident while returning home from work. He is stressed out as he cannot turn up to the work for the next couple of months. How do you assist him in this situation? (50 words)

19.Read the scenario given below on personal problems outside work and select the suitable assistance that can be given to the employee

Scenario-

Rick, a cook working at the creamy inn restaurant is diagnosed with a serious illness. Since the diagnosis the work performance has reduced

• Arrange counselling sessions for employees
• Collect funds for employees for his treatment
• Refer to a known doctor for further diagnosis and treatment at concessional rates

20. Explain with an example why it is important to reorganize work practices?

21.Briefly state any six (6) reasons why performance appraisals are undertaken in organizations.

22.Briefly explain the three steps a manager undertakes when preparing to conduct an appraisal.

23.Why is it important to keep records of the appraisal process?

24. Explain the general guidelines to be followed with respect to the format of performance appraisal document.

25.List any three pieces of content to be included in performance appraisal documents

26.Briefly describe the following appraisal methods.

*Forced distribution appraisal method-

*Graphic rating scale appraisal method-

*MBO appraisal method-

*Job description rating method-

*Behaviourally anchored rating scale (BARS)

27. Briefly describe about the following aspects that need to be considered for conducting formal performance management and counselling sessions in about 50 words each.

*Aspects of performance management and counselling sessions-

1)Formal notification to staff member and management

2)Invited participation of appropriate people

3)Organization of appropriate location for counselling session

28.How do you conduct a formal counselling session? Explain the procedure involved in about 100 words.

29.What is a grievance? List the issues that can be taken up for grievance

30.What is the process you should follow if an employee is unhappy with how they have been dealt with and wants to submit a grievance?