1f - Emotional intelligence and diversity Little Catalysts ELC has a strong philosophy on encouraging diversity and embracing the strengths that come with that. Over 17 different ethnic and cultural backgrounds are represented by the service's community members. Carol has mentioned that in your leadership role, it is important to consider how you will work with diversity in the team. She's asked you to consider the pros and cons of selecting a diverse team when establishing a new project, and strategies you will use to manage any tensions that arise from diversity in the group. For instance, when Ky gets stressed, his natural response is to go quiet and not say anything. Cassie on the other hand is very dramatic, as is normal in her culture, and when she feels strongly about something, she will speak quickly, in a loud voice with lots of hand gesticulations, which some people in the team have interpreted to be more serious than it is intended. Benchmark Criteria Demonstrated knowledge of strategies for communicating with a diverse workforce with varying expressions of emotion. Resources e-Learn - Developing emotional intelligence in the workplace Identify and describe effective strategies for communicating with a diverse