1.In which of the four perspectives of a balance scorecard would Return on Capital Employed be likely to appear?

A) Financial

B) Internal processes

C)Customer

D) Learning and growth

2.Which best describes the difference between mission and strategy?

A)The mission includes the objectives for the next five years whereas the strategy sets them out for just the year ahead

B) Mission sets vision of a business while strategy sets out the plan to achieve the mission

C) The mission describes the business plan in words while the strategy sets it out in numbers

D) The mission set goals of the board of directions which the strategy sets targets for managers

3.Which costing system is often used to calculate customer probability?

A) Marginal costing

B) Variable costing

C)Absorption costing

D) Activity-based costing

4.In which of the four perspectives of a balance scorecard is the objective of "reduced staff turnover" most likely to be ?

A) Learning and growth

B) Customer

C)Financial

D)Internal processes