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1.Is CHI a good tool for managers? Will it help them make better decisions? Why or why not? How could you improve the algorithm to

1.Is CHI a good tool for managers? Will it help them make better decisions? Why or why not?

How could you improve the algorithm to better predict which customers will churn? What aspects of customer behavior are missing from the metric?

What other metrics should HubSpot use that would complement CHI.

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