1.Over the duration of the course, based on the information you are provided, produce a customer service plan for Innovative Widgets. Your customer service plan should include:

a.vision and mission statements that refer to internal and external customers

b.product standards that include:

i.dimensions

ii.tolerances

iii.pricing

iv.material

v.delivery

c.policies and procedures for:

i.gathering customer information and conducting market research to identify customer needs using the RATER model( use provided template)

ii.responding to customer complaints

iii.Managing records and data.