Question
1.Over the duration of the course, based on the information you are provided, produce a customer service plan for Innovative Widgets. Your customer service plan
1.Over the duration of the course, based on the information you are provided, produce a customer service plan for Innovative Widgets. Your customer service plan should include:
a.vision and mission statements that refer to internal and external customers
b.product standards that include:
i.dimensions
ii.tolerances
iii.pricing
iv.material
v.delivery
c.policies and procedures for:
i.gathering customer information and conducting market research to identify customer needs using the RATER model( use provided template)
ii.responding to customer complaints
iii.Managing records and data.
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