1.Research and identify continuous improvement systems and processes for the business.

You are required to conduct research and take notes to assist you in developing a continuous improvement policy and continuous improvement tools. These will be used in the following tasks and the next assessment part for reference purposes.

Throughout your research, you must identify:

-The benefits of implementing a continuous improvement process for the company.

-Continuous improvement models that may be suitable for the company, such as the Plan Do Check Act, Six Sigma or TQM approach to continuous improvement. You must research at least two models and identify the best one to use at CBSA.

-Strategies for implementing continuous improvement into business systems and procedures including performance management, sustainability, health and safety and knowledge management and to address existing issues within the company.

-Four continuous improvement tools, including at least two digital tools (for example, continuous improvement register and forms, feedback forms, intranet forms/surveys, online/intranet surveys) that can be used as part of a continuous improvement system.

-Strategies for encouraging staff to participate in continuous improvement decision-making.

-Strategies for ensuring that staff are informed about continuous improvement processes, as well as the outcomes of continuous improvement processes.

-Mechanisms that can be used to obtain feedback from customers, suppliers and staff.

-Ongoing mentoring and coaching processes that can be used to ensure that staff are able to implement and support continuous improvement processes.

-Strategies for ensuring continuous improvement in sustainability.

-At least two knowledge management strategies to ensure that insights and experiences from the business's activities are captured and learnings are accessible to all staff.