1.State and explain three advantages of Internet Marketing and Operations over Traditional Retail Business.

2. Identify and explain four cost differences [cost drivers] that exist between Internet-based and brick-and-mortar firms.

3. Explain the Inventory and Shipping Strategies for Combined Internet/Traditional Retailers.

4.Explain the following terms:

a)Brick-and-mortar approach

b)Reversed Logistics

c)E-Commerce Sales

5. Explain the concept of Internet Service Design using a model.

6. Identify seven important measures of performance in the light of OUTCOMES as per the Service Design Model.

7. Explain the significance of the statement given below:

The stocking level for any given store is said to be related to the service level the store wants to provide or so desired together with the variance in demand for a given product.