1.What are the major components to consider when creating knowledge management solutions for M&G's KM Infrastructure?

2.Explain the KM Capture Systems and subprocesses within M&G.

3.Explain the impact of knowledge management on people. Why is it imperative to have employee's applying knowledge sharing within M&G?

4.What technologies are being used by M&G and how are they supporting knowledge processes? Explain the technologies that will advance the knowledge application system within M&G.

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In 2006 M&G company underwent an important restructuring to facilitate a move towards knowledge management. It included capturing and leveraging knowledge from consulting engagements. Another aspect of the revised strategy was to use knowledge to accelerate the process of providing consulting solutions for clients. This strategy led to the creation of several different KM initiatives within the company.

One such KM initiative was the establishment of the Center for Business Knowledge (CBK) and its network of local centers, with the goal of harvesting the knowledge of the firm's employees and enabling firm-wide knowledge sharing practices to meet their client needs and support their employees. To further promote knowledge sharing, it utilizes a variety of technologies including: MGpedia which is an internal document site; M-Vision, which is version of YouTube; and the Idea Zone, which is a wiki for employees to post and discuss business ideas.

The (CBK) served as a library for consulting methods and techniques as well as documents resulting from client engagements. Moreover, this center was created with the idea of distribution and integrating the knowledge of all the projects and it uses many tools and methods to assist their client-serving professional. However, the key to leveraging knowledge capital is through the way people work together across business units and geographic boundaries, and the group focused its efforts on developing a knowledge sharing culture underpinned by a robust information and knowledge management infrastructure.