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1.What does it mean when a service organization invents its future? 2.What does segmentation mean? 3.How does a service industry use the six basic strategy

1.What does it mean when a service organization "invents" its future?

2.What does segmentation mean?

3.How does a service industry use the six basic strategy challenges (performance, demand, employees, setting, customers, and service quality) to help impact an industry?

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