1.What type of decision-making problems do managers face and how does categorising decisions as programmed or non-programmed assist managers?

2.Managers are required to make decisions that impact positively on organisational success. In what ways do various decision-making models assist managers?

3.How does choosing an alternative fit in a four-step decision-making process? Describe evaluation activities that a manager could use before choosing an alternative.

4.What barriers does a manager face in accepting problem challenges and searching for sufficient alternatives? How might these be overcome?

5.What four information processing biases can affect decision-making operations? Give an example to illustrate the meaning of each type of bias.

6.What is the decision-escalation problem and how can it be avoided?

7.What are the advantages and disadvantages of group decision-making? Give examples from your own experience to show whether you think the advantages outweigh the disadvantages or vice-versa and how you could improve decisionmaking.

8.What features are included in each of the three basic creativity ingredients?

1. Why are brainstorming and nominal group technique useful in enhancing groupcreativity? Describe a situation for each to show how the technique is best used.