1.Which of the following best characterizes the relationship between job satisfaction andabsenteeism?

A.Strong positive relationship

B.Weak positive relationship

C.Strong negative relationship

D.Weak negative relationship

Question 2(1 point)

Which type of response involves passively but optimistically waiting for conditions toimprove, including speaking up for the organization in the face of external criticism and trusting the organization and its management to"do the rightthing"?

Question 2 options:

A.Voice

B.Loyalty

C.Neglect

E.Exit

Question 3(1 point)

Which type of response includes actively and constructively attempting to improveconditions, including suggestingimprovements, discussing problems withsuperiors, and undertaking some forms of unionactivity?

A.Voice

B.Loyalty

C.Exit

D.Neglect

Question 4(1 point)

According to thetext, what is one reason that job satisfaction leads to increases in organizational citizenshipbehavior (OCB)?

A.Because satisfied supervisors are more open to change.

B.Because job satisfaction leads to more communication.

C.Because increases in job satisfaction reduce turnover.

D.Because job satisfaction leads to more trust.

Question 5(1 point)

All of the following are outcomes of job satisfaction EXCEPT_____________.

A.customer satisfaction

B.increased communication

C.job performance

D.life satisfaction

Question 6(1 point)

The most important element of job satisfaction is______________.

A.time off

B.social interactions

C.pay

D.job condition

Question 7(1 point)

Which of the following is defined as anindividual's involvementwith, satisfactionwith, and enthusiasm for the work he or shedoes?

A.Organizational culture

B.Employee engagement

C.Job satisfaction

D.Psychological empowerment

Question 8(1 point)

Which of the following is defined as a positive feeling about ajob, resulting from an evaluation of itscharacteristics?

A.Organizational empowerment

B.Organizational commitment

C.Job satisfaction

D.Job involvement

Question 9(1 point)

A discrepancy between attitude and behavior is known as_____________.

A.behavioral preference

B.cognitive dissonance

C.emotional disparity

D.rational persuation

Question 10(1 point)

What are the three components of anattitude?

A.Affective, behavioral, and cognitive

B.Cognitive, belief, and affective

C.Belief, emotion, and affective

D.Feeling, belief, and action

Question 11(1 point)

The affective component of attitude is best representedby______________.

A.how you feel about the situation

B.how you react to the situation

C.how you perceive the situation

D.what you think about the situation

Question 12(1 point)

William was recently promoted, but until his previous role is filled he is doing both jobs. He is working over 70 hours a week and has not received any training for his new role. He is feeling overwhelmed as the promotion has caused him to put his work before his family. In this scenario, what factors are beingmostimpacted by William's job situation?

A.Job empowerment and person-job fit

B.Task significance and person-job fit

C.Stress and work-life balance

D.Personality and work relationships

Question 13(2 points)

Which of the following statements is correct aboutjob performance (select three)?

A.Stress that occurs outside of work impacts job performance.

B.When employees are treated well, they reciprocate with higher job performance.

C.Intelligence level is the most predictive factor of job performance.

D.Self-reported conscientiousness is a stronger predictor of performance than conscientiousnessassessed by others at work.

Question 14(2 points)

Jarek and Shara work a busy early-morningshift in a coffee shop. Shara is always late for the shift which impacts Jarek's workload. Which strategies should Jarek use to address Shara's late tendencies (select three)?

A.Jarek should verbally recognize Shara when she arrives on time.

B.Jarek should ask Shara to do extra work at the end of the shift to compensate for her lateness.

Jarek should constructively mention to Shara the impact of her lateness on him and the C.customers.

D.Jarek should also start to arrive late so Shara understands the impact of being late.

Question 15(2 points)

Which statements about turnover are true (select three)?

A.Employees will stick with a stressful job longer if they know it is a step toward a more desirable job.

B.Pay-for-performance systems will keep top performers from leaving their organizations.

C.Employees with negative work attitudes are more likely to leave than those with positive work attitudes.

D.Turnover can be both bad and good for an organization.

Question 16(2 points)

Enterprise Holdings fosters positive job attitudes through which of these? Check three.

A.Dedication to customer service

B.Recruit senior managers from outside organization

C.Invest in employees

D.Promote from within

Question 17(2 points)

Which elements strengthen job embeddedness? Select three.

A.Finding ethical violations in the management structure

B.A strong bond to coworkers

C.Feeling empowered in the position

D.Losing benefits by switching jobs

Question 18(3 points)

Mateo is a 22-year-old accountant working in his first job at a major accounting firm in Philadelphia. When he is home in Virginia for a visit, he sits down for a chat with his father, who is a human resource director at a large manufacturing firm. Mateo tells his father how unhappy he is that he chose to work for the Philadelphia firm. As he does his job, he realizes this is not what he wants to do for the rest of his life. What advice can dad provide him to help him be a happier worker?

Question 19(2 points)

Is a happy worker always a productive worker? Explain your answer.