1.You are a production manager for a toy manufacturer that experiences high seasonal demand at holiday time. You need highly skilled workers that are difficult to hire in your locale. Which capacity lever (way to adjust capacity) are you most likely to use in your aggregate plan?

a. Varying workforce size

b. Counter-seasonal product

c. Inventory levels

d. Influence demand

2.Brianna Sparks, is the manager of the reservation service for a nationwide car rental comapany. Analysis of past data shows that it would take an average of 7 minutes to properly process a reservation with a range of 1 minute. Every day for two weeks, Brianna randomly samples how long it takes to make each of 5 reservations. What is the most appropriate type of statistical process control chart?

a. P chart

b. Z chart

c. C chart

d. X-bar chart