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2 2 A researcher sits in an ER waiting area and observes the interaction between ER registration staff and patients to gather information about the

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A researcher sits in an ER waiting area and observes the interaction between ER registration staff and patients to gather information about the effectiveness of communication between hospital staff and non English speaking patients. What term best describes this type of qualitative research?
Case Study
Informal Conversational Interview
Focus Group
Participant Observation
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