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2 4 1 point The easiest gap to close in the SERVQUAL Model is known as the Customer Gap - the difference between customers service
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The easiest gap to close in the SERVQUAL Model is known as the "Customer Gap" the difference between customers service they actually received.
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Project Management A Managerial Approach
Authors: Jack R. Meredith, Samuel J. Mantel,
7th Edition
470226218, 978-0470226216
