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2 6 . Which of the following statements concerning the customer lifetime value ( CLV ) is false? a ) The CLV of a customer
Which of the following statements concerning the customer lifetime value CLV is false?
a The CLV of a customer can be positive, negative and zero.
b Due to their lower complexity, practitioners use brandswitching models more often than other CLV models:
c Customer retention models typically account for midperiod advertisement casts while revenues are accounted for at the beginning of the period.
d The "lostforgood" assumption leads to models of customer behavior involving a constant customer retention rate.
e The CLV is a dynamic method to determine the monetary value of a customer.
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