2: Bengaluru Airport: Crisis Leadership Through a Pandemic Question: 1. Why was COVID-19 particularly difficult for airport? What were some of the most critical issues that the BIAL leadership had to handle during the crisis? 2. How did early sensemaking help BIAL? 3. Many organizations work with a complex network of stakeholders. List the stakeholders that the BIAL leadership considered or must consider in their crisis management plans. 4. How did BIAL respond to the COVID-19 crisis? What strategies could organization adopt to ensure business continuity and employee welfare during a crisis? 5. How did Prem Watsa's stated expectations for Hari Marar influence the BIAL leadership's approach to managing the COVID-19 crisis? 6. Should Marar and his team be more focused on business continuity, or should they invest time, effort, and resources in the expansion project? 7. Given the ongoing nature of the COVID-19 crisis, as Marar, how would you prepare BIAL for the end-of-crisis and post-crisis-stages