2 - Graded LP4.1 Discussion: ITIL Service Design and ITIL Service Level Management: Aligning IT with Business Requirements. Discussion Topic Task: Reply to this topic Select a successful ITIL service and discuss its four key design elements (people, processes, products, and partners). You are required to post your initial substantive response to the discussion as well as respond constructively in 50 words or more to two other students posts. This discussion is worth 15 marks. You will be graded on the following evaluation rubric: Evaluation Scale x Criteria = Total Marks Evaluation Scale 5 Exemplary level of performance or understanding. 4 Mastery level of performance or understanding. 3 Approaching mastery level of performance or understanding. 2 Adequate levels of performance or understanding not yet demonstrated. 0 Component of discussion missing completely or no level of understanding demonstrated. Criteria 1. Discussion guidelines were followed (including proper spelling, grammar, and APA format, in addition to standard guidelines). 2. There was clear evidence of a thoughtful, concerted effort to post a meaningful discussion. 3. Concepts related to the material in the learning plan were introduced in the discussion.