2. Identify customers by considering external internal, and hidden customers. It is not necessary to divide customers into these tree categories, but doing so may be helpful to clarify the concept of customers and make sure that identification is as complete as possible. ustrmers Try to Background The State of Dakota seeks to increase the investment of new business in the sta providing the best wireless communications environment in the country. Dakota vast land areas suitable for high-tech business, but its limited communications infrastructure inhibits development. State planners realize that high-tech busine depend on virtual teams supported by robust communications capabilities. The recently issued an RFP for the Dakota Wireless Network (DWN) with the follow performance-based specifications: a. Design, install, and maintain a digital communications network that allow: ito residents and businesses from 2. Identify customers by considering external internal, and hidden customers. It is not necessary to divide customers into these tree categories, but doing so may be helpful to clarify the concept of customers and make sure that identification is as complete as possible. ustrmers Try to Background The State of Dakota seeks to increase the investment of new business in the sta providing the best wireless communications environment in the country. Dakota vast land areas suitable for high-tech business, but its limited communications infrastructure inhibits development. State planners realize that high-tech busine depend on virtual teams supported by robust communications capabilities. The recently issued an RFP for the Dakota Wireless Network (DWN) with the follow performance-based specifications: a. Design, install, and maintain a digital communications network that allow: ito residents and businesses from