2) Name two key success factors (KSF) per each of the four balanced Scorecard perspectives that Diggers might use to monitor their operations. For each KSF indicate the measure you would use. (8 marks) I wil w # FO 3 $ 4 % 5 6 & 7 * 8 0 70 . Y U O D ( F H J RUUSUIMUS DECIR Diggers Equipment manufactures, sells and services heavy equipment used in construction and mining. Customers are contractors who want reliable equipment at a low cost and Diggers has based its strategy on providing reliable products at a lower price than competitors. Management wants to emphasize quick delivery for sales and short turnaround time for fepairs or service so that contractors are not without equipment for long. It is becoming increasingly difficult to maintain a competitive advantage in the current market so Diggers is contemplating introducing a balanced Scorecard for behaviour motivation and performance measurement