2. Preparation Select a business to work with and a role As you saw earlier, this unit requires you to lead two difficult conversations. You will require a leadership role to lead these conversations. Some examples of difficult conversations could include: . performance management/performance planning (including unexpected performance planning results/feedback) . reduction of hours/changes to rosteron-preferred rostering . restructuring . lack of success in application for promotion . unexpected negative feedback complaints from other staff/customers resolving conflict between team members. For students working with their own business Complete Page 4 of your Project Portfolio by: describing the business . describing your role and your team . describing both conversations that you will have. Submit Page 4 to your assessor. Your assessor must approve your business before you proceed with assessment