2) What are the three types of processes that should be in place to successfully support customer satisfaction? 3. Total Quality Management (TQM) is a management philosophy focused on: __________ 4. An example of prevention cost would be: __________ 5. Estimated lost sales are: __________ 6. Training production employees would best be categorized as: __________ 7. What are some examples of a leading performance measure? 8. What are some examples of an outcome performance measure? 9. An example of an outcome performance measure of learning and growth is: __________ 10. The pressure on accounting to grow and change involves which three essential areas