2. What do the arrows on a data flow diagram represent?

user goals

system interfaces

data fields

flow between processes

3. How does a process model help you create a new process, product, or system?

It lets you detail out the technical requirements that align with the vision.

It helps you map out the current and future state processes to get a shared understanding.

It allows you to implement explicit directions from the stakeholders.

It shows the various ways that users interact with various platforms the system will use

4. What is the benefit of using observation to elicit information?

all of these answers

allows you to understand the user's emotions and feelings when performing certain functions

helps you understand how the user interacts with the product or system

enables you to learn what the customer is thinking about while using the product

5. What characteristics should be represented on a well drawn context diagram?

the project team members who implement the solution

the technical components needed to map out the tech architecture

the connections between the user roles

the end users and the key internal/external systems that support the process or product the team is building

6. Customers and stakeholders typically _____.

want too many things and are impossible to control

understand the intent and parts of what they need, but struggle to articulate it, often missing some of the most critical requirements and parts

know exactly what they need

have no idea what they want and need