2.1. Refer to your own job role as the manager of a recreation centre within the hospitality industry. Explain how you can use quality assurance processes within the hospitality sector to learn and enhance your own quality of service which you provide to your customers including the function which you organizing for Bill in 2.1 above. When answering the questions, address each point and explain how each will increase the opportunity for you improve your knowledge and skills so you are able to provide quality service to your patrons and increase productivity. As part of your explanation to them address the following points and use the space below to explain them.

Participating in accreditation schemes and work with the industry's best practices

Responsibilities of individual staff members when participating in schemes

Codes of conduct and code of ethics of the hospitability industry

Industry association memberships

Occupational licensing