2-3. Reread the MIS in Use case to refresh your memory of the HELM system. Using Figure 2-1 as a guide,

A) draw the paper-based process described in the case.

B) Now draw the process after HELM was introduced.

C) What are the major differences between the two processes?

D)What are the improvements that have been made through the introduction of HELM? (Hint: Consider tangible and intangible benefits.)

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