25. What is the primary goal of the Gaps model in service improvement? A) To directly eliminate service gaps B) To compare service providers' best practices C) To narrow the gap between customer expectations and delivered service D) To collect customer comments and feedback 26. Which gap in the Gaps model involves the translation of knowledge into service standards? A) Delivery Gap B) Communication Gap C) Standards Gap D) Knowledge Gap 27. How can organizations overcome the communication gap in service delivery? A) By providing better training to service personnel B) By increasing the number of service providers available C) By setting up false expectations among customers D) By improving communication regarding service standards