28)In addition to strong communication skills, what is needed to be a credible communicator?

Select one:

a. High levels of performance

b. Credentials

c. Good news

d. Support from others

e. Persuasive techniques

29)How does being aware of audience needs influence credibility?

Select one:

a. It demonstrates honesty

b. It indicates an understanding of what is important to the audience

c. It shows an ability to create emotional distance

d. It indicates a message has been backed up with data

e. It demonstrates sincerity

30)What do the choices you make to express yourself, including words and how you use them, create?

Select one:

a. Tone

b. Abstract

c. Manner

d. Style

e. Meaning

31)Replacing harsh, unpleasant terms with ________ can help you state your message without using words that may hurt or offend your audience.

Select one:

a. abstractions

b. redundancies

c. idiomatic expressions

d. euphemisms

32)Which voice is being used when the writer includes personal pronouns?

Select one:

a. Passive

b. Diplomatic

c. Indirect

d. Self-congratulatory

e. Active