3. Are decisions about promotions based on merit or favouritism? (Unions usually have information about a particular individual who was promoted for reasons other than merit.) 4. If something happens that you feel is unfair, do you have recourse? Can you get your complaint heard? Who will hear it? Can they fix it? (Many small compa- nies do not have a way to handle employee complaints. Unions will talk about the formal grievance procedure and the protections that can be provided to employees who feel helpless in dealing with a problem.)