3. Franklin is an assistant branch manager and is authorized to run the office when the branch manager is gone. Renee doesn't hold a formal supervisory position at the branch but is much more likable than Franklin and seems to have more influence than he does. The difference between Franklin and Renee's sources of influence illustrates the difference between

coercive and reward power.

reward and legitimate power.

legitmate and referent power.

coercive and expert power.

4. Which of the following would be the most effective way a manager could prevent potentially harmful rumors in the workplace?

Eliminate the "grapevine" of informal communication in the organization.

Privately and individually give a stern warning to employees who pass along rumors.

Avoid disclosing or trying to explain decisions that may be controversial to employees.

Provide a high level of formal communication.

Behavioral theories of leadership explain a leader's effectiveness by considering the leader's relative emphasis on

revenue compared to profit.

growth compared to market share.

initiating structure compared to production orientation.

people compared to tasks.

Sebastian takes special care to make sure his employees know what levels of performance are expected of them, and then carefully ties employees' wages to these levels of performance. This way there is no ambiguity about the way employees are rewarded. How would you describe Sebastian's leadership style?

Situational

Charismatic

Transformational

Transactional