3. Nighthawk Airlines measured their numbers of mishandled bags in one month and found that they had lost 35 bags for 10,000 customers. If the average number of bags per customer is 1.2 , how many errors per million opportunities (epmo) does this represent? The worldwide rate of baggage mishandling reported by SITA (Socit Internationale de Tlcommunications Aronautiques) in 2017 was 5.73 per 1,000 passengers. If the average number of checked bags per passenger is assumed to be 1.3 , how many errors per million opportunities (epmo) does this represent? How does this compare with the rate for Nighthawk - better or worse? epmo =( Number of defects discovered ) opportunities for error 1,000,000